Cancellation & Refund Policy

Where your terms live

Because every Reefline trip is assembled from different stays, ferries and activities, the applicable cancellation and refund terms are set out in the written quote and booking confirmation issued for your trip. Those documents govern your booking.

How cancellations are processed

• Send your cancellation or date-change request to us in writing.
• We confirm receipt and check the terms of each provider involved in your trip.
• We share a written summary of any amounts recoverable or non-recoverable.
• Any refund due is returned to the account used for the original payment.

Provider-controlled charges

Some components — including flights, private ferry tickets, permits and pre-paid activity slots — carry their own cancellation charges set by the operator. Those charges are not set by Reefline Holidays and are passed on exactly as levied.

Disruption beyond anyone's control

Where weather, sea conditions, operator cancellations or decisions by authorities disrupt a confirmed component, we will first work to reschedule or substitute it. If that is not possible, recoverable amounts are handled as described above.

No-shows and unused services

Services not used during the trip, and no-shows for scheduled transfers, ferries or activities, are generally not recoverable from the operator.

Raising a request

Write to query@reeflineholidays.com or message us on WhatsApp at +91 73392 45954 with your booking reference.